Pacific Computer Wizards - Memory Repository .. not a blog...

An informational repository of … thoughts, data, sharing, and ideas, posted.
    – Use the information in these posts at your own risk.      
                                The ideas, thoughts, and expressions posted here are for my own use.                 
                                 
  -President & Chief Wizard                                                        


Coaching Notes

posted by Andrew Chadick   [ updated ]

"It's not what you have done that matters, it's what you do next." - Dan

After a meeting or conversation with someone, ask yourself, do I have more energy now than I did or less...?

Who you are, is how you lead.

Be aware of the unintended consequences of inattention to your surroundings.  When you walk by an office or set of cubicles lost in thought... are staff members trying to get your attention? Did someone try to talk to you?  Your lack of attention can be sending a message that you don't care.   Pay attention, make a concerted effort to look around and be alert when moving through the office, say hello and good morning to everyone.  

When you are working with someone that is new at the job, and they appear frustrated, or in a bad temper, do not jump to the conclusion that they have a poor attitude.  Assume first that they don't want to do a bad job, and are struggling to do better.   

Asking for "help" is a face removing exercise.  Be aware.

When someone goes out of their way to help you, overtime, over the top, beyond the 9-5 requirement, thank them, not only with the words thank you, but tell them what you were able to accomplish because they did it, and let them know that because they did it quickly you were able to make your deadlines.  

"Help is defined by the person being helped" - Edgar Schein

People want to be a part of something that is meaningful.

What does it mean to coach?  Teach, help to learn, help to orient, instruct, give example, assist in learning.  
Notice behaviors - Observe, compliment, and thank for their value added.

Q: What feedback is the easiest to give?  A: What was asked for!

"It's your life, you might want to get involved" - Kate by way of Dan

Understand the problem
- Don't settle for one solution


Whirlpool Model ED5GVEXVD05 Fridge shuts off

posted by Andrew Chadick   [ updated ]

Our Whirlpool fridge was running terrific for about 5 years, and recently it had an issue where it would be running then all of a sudden it would just stop running, and it would stay off.  The ice would melt, the fridge would get warm.  We learned by playing with it, that if we turn it off using the knobs inside the fridge, turn off the freezer and fridge, wait a few minutes, then turn them back on, the fridge would start up again, and run.  Sometimes for a day, sometimes for a few hours.  Usually long enough to make ice, and then have it melt on us again.  

So, not knowing what was wrong, and getting lots of advice we started replacing parts.  

We started with the Whirlpool W10189190 Start Device and it's accompanying Capacitor 2169373.  These parts are on the back of the fridge at the ground level.  Very easy to replace.  They however did not fix the fridge, but now we have new parts of these in place anyway.

Then we got the Whirlpool W10366605 Refrigerator Adaptive Defrost Control Board, which is housed in a panel at the front of the fridge, my eye level, just inside on the right.  It's a small circuit board that is mounted with 2 screws.  The panel is a bit of a pain to remove, but the board itself is easy to swap out.  When the swap happened, there was a noticeable difference in the way the fridge acted on start up.  It sounds funny but it started up and ran stronger for lack of a better phrase.  It just seemed to operate better.  However, this too was not the problem, and the fridge cut out sometime in the night, with the ice melting again.

The next part we purchased was the Flexvision 2198202 Refrigerator Cold Control Thermostat.  This part is probably the biggest pain to replace.  It starts in the same location as the adaptive defrost board, at the front of the fridge, eye level, but is secured in place with more screws, and it has a sensor wire that stretches to the back of the fridge through a molding that runs along the top left of the inside.   What isn't clear when purchasing this device, is that it replaces the refrigerator temperature control knob at the same time.  It is the whole back end to that assembly, and the wire that runs back is the sensor for it's turning on and shutting off, which is what our problem was...  apparently this replacement part addresses 3 conditions.  1) your fridge won't stop running 2) it's off and won't turn back on, and 3) it won't maintain the correct temperature.  Ours was kind of a combination of 2 and 3.  

For the purpose of this post, it would appear that the part that needed to be replaced was in fact the Cold Control Thermostat.  However, it certainly didn't hurt to replace all the other parts, and who knows, maybe it will run better/longer this way?  

Edge broken? Force it to launch

posted Jul 18, 2017, 6:54 AM by Andrew Chadick   [ updated Jul 18, 2017, 6:57 AM ]

Because I can't leave a problem alone without playing with it till I come up with a solution or workaround...

You can force Edge browser to launch.  Open PowerShell as Administrator and then copy/paste:      
explorer.exe microsoft-edge://             then press enter. 

A blank window will appear.  Click the new tab + symbol.  Provided that your home page is the Microsoft Feed, your home page will appear.  

Note: the state of this Edge Browser is a forced launch. Meaning that it is frozen in that you can't leave the home page.  You can navigate around within the feed, click Politics, US, World, etc, but the moment you try to leave the feed, you will get the progress swirl on your open tab and it will go no further.  

eBooks from Microsoft

posted Jul 17, 2017, 10:05 AM by Andrew Chadick

Free eBooks!
https://blogs.msdn.microsoft.com/mssmallbiz/2017/07/11/largest-free-microsoft-ebook-giveaway-im-giving-away-millions-of-free-microsoft-ebooks-again-including-windows-10-office-365-office-2016-power-bi-azure-windows-8-1-office-2013-sharepo/

Microsoft Edge browser fails to launch and stay up

posted Jul 11, 2017, 2:05 PM by Andrew Chadick   [ updated Jul 18, 2017, 6:50 AM ]

After a recent update, Edge is crashing.

Normally running the executable from PowerShell:   explorer.exe microsoft-edge:http://www.microsoft.com  
will launch edge and go to that microsoft.com page.

But it doesn't.  The browser opens briefly then crashes and closes.  No apparent rhyme or reason to it.  It also has some other odd behaviors when you force it.

There are some actions that will sometimes work with Edge, like killing it's cache folders:
Cache location: C:\users\%username%\appdata\local\packages\microsoft.microsoftedge_8wekyb3d8bbwe 
And reinstalling it with this PowerShell script:
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} 

But for me, on 3 of my machines, the above isn't working.  Edge repopulates that folder location with new contents, and the browser still goes down.

So here is what I know, and have observed:

Open PowerShell and then copy/paste:      explorer.exe microsoft-edge://        then press enter.  

Edge will open.  But it loads as a blank window...and further, it's pretty useless in this state. 
You can't surf to any sites.  You can however edit settings, clear history, and do those kind of operations.  
(edit 7/18 - I may have been mistaken about its state at this point, if you click on the new tab while this blank window is open, a new tab may open to the home page and function within the home screen, but, will still display the same issues as shown below).

It's truly bizarre, but I did force it to launch.    

Now, let's dive deeper in to the weirdness that is broken Edge... Keep this same blank window open.  Now, click on Cortana, and search for/type "Edge".  Then launch the Edge Browser from the search selection at the top.  If that blank version of Edge is open still, then the Edge browser will open and bring up it's home page! (again, only if you have that previous window open in the background).  So, THE catch?  It won't go anywhere but the home page!  

You can still click around on that page, anywhere on the home page, scroll down, pull lots of new content, and it will show and allow you to interact, Click Politics, US, World, etc.. it will all work.., but try and open a new tab, or redirect the current tab to a new website? Nothing! 

You just get a Progress swirl in the upper left corner on the tab (see below).   


This happening on Windows 10 Enterprise x64, version 1703, build 15063.413. 
 - Just updated to build 15063.483 - same issue.

Not going to delete my user's profiles and rebuild them if I don't have to, that would be a last resort.  We have many other browser options that still work correctly.

Update 7/18 - while playing with various aspects of Edge, because I can't leave an open problem alone,... I ran this command from PowerShell as admin,  explorer.exe microsoft-edge://  once the browser window opened, I installed an extension in to the window using the Microsoft store.  The extension installed, and within that window, which normally stays blank, the home page loaded!  Now, it has the same problems as shown above, where it won't go anywhere but the home page, but it does show that the browser can launch and be functional to a point.  Still working on this. 

Reset Windows Store and Run Troubleshooter

posted Jul 11, 2017, 1:48 PM by Andrew Chadick

https://support.microsoft.com/en-us/instantanswers/69e76f90-d54c-44cf-9851-c2d1542790db/run-the-troubleshooter-for-windows-apps

Windows Update for Windows 10 Enterprise / Start Menu

posted Jul 11, 2017, 6:26 AM by Andrew Chadick   [ updated Jul 14, 2017, 10:17 AM ]

During an update last night, the active view pane in the start menu for Windows 10 was cleared, and all the shortcuts were replaced with down pointing arrows.  Even though the shortcuts are gone, you can get them back without having to do a restore.

Note: This is not a fix for this issue, but a work around.  

Open PowerShell as Administrator, and then copy/paste this script:

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Once the script completes you will have all your start menu shortcuts restored in the left side vertical panel.  You will still have to go in and reorganize the main active view pane for start.


NIST Framework for Cyber Security

posted Jun 20, 2017, 8:01 AM by Andrew Chadick

Per the National Institute of Standards and Technology from the US Department of Commerce, we now have a framework in which to build Cyber Security protective measures.

The goal of the NIST Framework is simple:

Identify your risks, Protect by implementing safeguards, Detect by using policy, tools, and methodology, Respond with appropriate action, and Recover to return to normal operations.

Each section of the NIST standard has subsections.  Each is designed to help you in process of documenting your plan.

The tools you will use are:

Asset Management, Controls Management, Configuration and Change Management, Vulnerability Management, Incident Management, Service Continuity Management, Risk Management, External Dependencies Management, Training and Awareness, and lastly Situational Awareness.

 

Identify (ID)

"Develop the organizational understanding to manage cybersecurity risk to systems, assets, data, and capabilities."

                     Asset Management (ID.AM): The data, personnel, devices, systems, and facilities that enable the organization to achieve business purposes are identified and managed consistent with their relative importance to business objectives and the organization’s risk strategy.

                     Business Environment (ID.BE): The organization’s mission, objectives, stakeholders, and activities are understood and prioritized; this information is used to inform cybersecurity roles, responsibilities, and risk management decisions.

                     Governance (ID.GV): The policies, procedures, and processes to manage and monitor the organization’s regulatory, legal, risk, environmental, and operational requirements are understood and inform the management of cybersecurity risk.

                     Risk Assessment (ID.RA): The organization understands the cybersecurity risk to organizational operations (including mission, functions, image, or reputation), organizational assets, and individuals.

                     Risk Management Strategy (ID.RM): The organization’s priorities, constraints, risk tolerances, and assumptions are established and used to support operational risk decisions.

Protect (PR)

"Develop and implement the appropriate safeguards to ensure delivery of critical infrastructure services."

                     Access Control (PR.AC): Access to assets and associated facilities is limited to authorized users, processes, or devices, and to authorized activities and transactions.

                     Awareness and Training (PR.AT): The organization’s personnel and partners are provided cybersecurity awareness education and are adequately trained to perform their information security-related duties and responsibilities consistent with related policies, procedures, and agreements.

                     Data Security (PR.DS): Information and records (data) are managed consistent with the organization’s risk strategy to protect the confidentiality, integrity, and availability of information.

                     Information Protection Processes and Procedures (PR.IP): Security policies (that address purpose, scope, roles, responsibilities, management commitment, and coordination among organizational entities), processes, and procedures are maintained and used to manage protection of information systems and assets.

                     Maintenance (PR.MA): Maintenance and repairs of industrial control and information system components is performed consistent with policies and procedures.

                     Protective Technology (PR.PT): Technical security solutions are managed to ensure the security and resilience of systems and assets, consistent with related policies, procedures, and agreements.

Detect (DE)

"Develop and implement the appropriate activities to identify the occurrence of a cybersecurity event."

                     Anomalies and Events (DE.AE): Anomalous activity is detected in a timely manner and the potential impact of events is understood.

                     Security Continuous Monitoring (DE.CM): The information system and assets are monitored at discrete intervals to identify cybersecurity events and verify the effectiveness of protective measures.

                     Detection Processes (DE.DP): Detection processes and procedures are maintained and tested to ensure timely and adequate awareness of anomalous events.

Respond (RS)

"Develop and implement the appropriate activities to take action regarding a detected cybersecurity event."

                     Response Planning (RS.RP): Response processes and procedures are executed and maintained, to ensure timely response to detected cybersecurity events.

                     Communications (RS.CO): Response activities are coordinated with internal and external stakeholders, as appropriate, to include external support from law enforcement agencies.

                     Analysis (RS.AN): Analysis is conducted to ensure adequate response and support recovery activities.

                     Mitigation (RS.MI): Activities are performed to prevent expansion of an event, mitigate its effects, and eradicate the incident.

                     Improvements (RS.IM): Organizational response activities are improved by incorporating lessons learned from current and previous detection/response activities.

Recover (RC)

"Develop and implement the appropriate activities to maintain plans for resilience and to restore any capabilities or services that were impaired due to a cybersecurity event."

                     Recovery Planning (RC.RP): Recovery processes and procedures are executed and maintained to ensure timely restoration of systems or assets affected by cybersecurity events.

                     Improvements (RC.IM): Recovery planning and processes are improved by incorporating lessons learned into future activities.

                     Communications (RC.CO): Restoration activities are coordinated with internal and external parties, such as coordinating centers, Internet Service Providers, owners of attacking systems, victims, other CSIRTs, and vendors.

Google for Work - GSuite - Feature Request

posted Jun 14, 2017, 7:22 AM by Andrew Chadick

If you have a feature request for a Google App, use this link: https://connect.googleforwork.com
Once signed in, accept the NDA agreement clause, and click the "Feature Ideas" section.  Then click the Yellow "Submit" button.

Rufus

posted Jun 5, 2017, 6:21 AM by Andrew Chadick

Rufus: https://rufus.akeo.ie/

Rufus is a utility that formats and creates bootable USB flash drives, such as USB keys, memory sticks, etc.


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